Vaccinated Travel Pass applications resume after 'system disruption' due to surge: ICA
SINGAPORE: The application portal for vaccinated travel passes (VTP) was temporarily disrupted for several hours on Mon (Nov 22), due to a "concurrent surge" later on applications opened for travellers from Malaysia and Indonesia.
Applications for short-term visitors and long-term laissez passer holders seeking to enter Singapore from Republic of indonesia and Malaysia under the vaccinated travel lane scheme opened on the SafeTravel website at 10am on Monday.
"When the awarding portal for the VTP for travellers from Malaysia and Republic of indonesia opened at 10am ... there was a concurrent surge of applications which resulted in the earlier arrangement disruption," said the Immigration and Checkpoints Authority (ICA) on Monday evening.
In an updated argument tardily Monday night, ICA said there was an "immediate surge" of nearly 35,000 users trying to log in when the application portal opened.
"ICA had upscaled the system over the weekend in anticipation, but there was an fault in the configuration."
The website resumed normalcy at 3pm, ICA added.
"Nosotros regret the inconvenience caused and thank applicants for the understanding."
ICA besides added that there is "no quota for the passes issued for air travel".
Singapore citizens and permanent residents exercise not need to employ for VTPs to enter Singapore under the scheme.
Earlier in the day, the awarding portal had displayed a message maxim it was undergoing maintenance.
"We are currently downward for maintenance," read a message on the afflicted portal at almost ane.45pm.
"The organisation is undergoing schedule maintenance and will non be available. Delight try over again at a later time."
A notice on the overview page for the vaccinated travel lane also showed that the VTP application was unavailable.
In response to CNA queries before in the afternoon, ICA had said that it was enlightened that the VTP application on the website was "currently unavailable".
"We are working to resume operations of the system. Nosotros apologise for the inconvenience and seek the public's continued understanding as we bring the arrangement back to normalcy," said an ICA spokesperson.
Users were likewise brash to refer to the SafeTravel website for further updates.
The VTL between Changi Airport and Kuala Lumpur International Airport (KLIA), which will launch on Nov 29, was announced earlier this month.
Six airlines - AirAsia, Jetstar Asia, Malaysia Airlines, Malindo Air, Scoot and Singapore Airlines (SIA) - accept been designated to provide VTL flights betwixt Changi Airport and KLIA.
Singapore's unilateral VTL with Indonesia will also offset on Nov 29.
Nether the quarantine-free travel scheme, fully vaccinated travellers from VTL countries may enter Singapore without quarantine and only need to undergo COVID-nineteen testing.
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